#Help Channel Guidelines
- #Help is Gotham IRC Network official help channel that mainly assists Gotham’s users with general Gotham and IRC related questions. Please do not copy/paste in public, if you need to paste information, staff in #Help will ask you to paste what’s needed in a private /query window;
- Do not message channel staff unless asked by the staff or after asking permission;
- English only;
- No scripts allowed (/remote off);
- Please respect channel staff and helpers, they are here to assist you, and are volunteers. No offensive language/attitude will be tolerated;
- Complaints should be directed to #Help staff after obtaining permission to privately message them;
- #Help is not a chat channel. Priority goes to assisting users, however it doesn’t mean no fun is allowed at appropriate times;
- No advertising/flooding/swearing.
Helpers Guidelines
- Idlers are permitted at the discretion of the staff. (No eggdrops/bots);
- For IRC Operator assistance, please /join #OperHelp
- Helpers must be approved by existing channel’s staff before starting to help;
- Only one helper per user. First come first serve basis;
- No auto-greetings scripts;
- Do not interrupt while help is in progress;
- Mind the channels that you join while in #Help, you represent Gotham IRC Network and #Help as whole;
- Correcting another helper should be done through /notice <nickname> <correction-here> because we are not here to make each other look bad. We believe in TEAM WORK;
- If you don’t know or unsure of the solution to a user’s inquiry, please DO NOT hesitate to inquire by seeking help from fellow staffers, again TEAM WORK is the way we function. Also advise the user to be patient while you find the correct answer;
- If available and decide to take charge of assisting a user, we demand your full attention on the help process, users are here to find a quick answer.
#Help AOp’s Guidelines
- Please deop yourself while inactive or AFK;
- If you voice a user, (Helper) you take full responsibility of them while they are voiced, please devoice user when you are away from your keyboard or leave;
- No channel protection scripts, cmode and channel’s official bot should take care of channel protection;
- Kick/ban should be your last option, however trolls and trouble makers that don’t listen to warnings will be banned for a maximum period of 30 min;
- Patience is the key, ask users question if you don’t understand the question. Your main objective is to resolve the situation;
- Please advise if you are going to be absent for a while or in vacation mode;
- AOp is allowed to take on 1 (one) apprentice.